Returns and Refunds

To be eligible for an exchange, one or more of these terms must be met:

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

• If the item you received carries a defect from our side, you’ll be entitled for a full refund/replacement.
• If you change your mind about your order prior to dispatch, we’ll refund your money in full.
• Only regular priced items may be refunded. Sale items cannot be refunded.

The following are exempt from refunds:

• Gift cards
• Some health, personal care, and customized items.

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us by mail.

• You will be responsible for paying for your own shipping costs for returning your item.
• If the item you received is defected, we will be responsible for the shipping costs incurred by the replacement.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.